Policies

By using the WillowBee Designs website, you are agreeing to our Terms and Conditions.  If you have any enquiries please email Zoe at designswillowbee@gmail.com

 

If you have any problems, or queries please contact us via our email or fill out our contact form on the Website

Returns & Refunds Policy

Returns:

Our policy lasts 14 days. If 14 days has passed since you received your purchase, unfortunately we cannot offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Please return items to:

6 woodfield Cottages 

HIgh Street 

Ingatestone 

essex 

CM4 0DY

 

Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment.

 

You will be responsible for paying for your own shipping costs for returning your item unless faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

If you are returning an item to us you must obtain a proof of postage receipt for your own records. We do not guarantee that we will receive your returned item.

Refund Policy:

Refunds are accepted on items purchased from the website. If you are not 100% satisfied or the item is faulty please contact us within 14 days upon receiving your order.

 

To be eligible for a refund, your item must be unused and in the same condition that you received it.

 

Privacy Policy

Privacy Policy

 

As customers of WillowBee Designs we may hold some of your personal contact information (your name, email address, postal address and telephone number). This information will always be held securely.​

Any information held is purely personal information. We will never have access to your financial information, which includes your bank and card details.

 

When you place an order, Wix, which is our website provider, will provide us with enough information to sufficiently process your order and post it out to you.

 

All of this information is held in a secure folder on a computer which is password protected to ensure that no one, other than ourselves have access to it.

 

You have the right to ask us to delete any details we may hold. We will be more than happy to do so should you wish. Please email designswillowbee@gmail.com if you would like discuss this further.